Frequently Asked Questions
Have questions about our services or the NDIS? Find clear, simple answers here.
Getting Started
How do I start receiving services with Tripod Therapy?
It’s simple. You can fill out our NDIS Referral Form on our website, or call our friendly team directly. We will then schedule a consultation to discuss your goals and how we can best support you.
Do I need a formal NDIS plan to access your services?
We primarily support NDIS participants. If you have an NDIS plan, we can help you implement it. If you are currently applying for the NDIS, we are happy to chat about how our services may fit into your future planning.
Can I choose my own support worker?
Absolutely. We understand the importance of rapport. We aim to match you with support workers who align with your personality, interests, and cultural needs.
About Our Services
What geographical areas do you cover?
We proudly serve the [Insert Region/City] community. Please contact us with your specific suburb, and we will confirm if we have capacity in your area.
Are your services available on weekends?
Yes, we offer flexible support hours, including weekends and evenings, depending on your individual plan and the availability of our staff.
Can you help me transition between providers?
Yes, we have a smooth transition process. We will work with you to ensure there is no gap in your support during the handover period.
NDIS & Compliance
Is Tripod Therapy NDIS registered?
Yes, we are a fully registered NDIS provider, committed to adhering to the NDIS Practice Standards and Quality and Safeguarding Framework.
How are your services billed?
We bill in accordance with the current NDIS Pricing Arrangements and Limits. We provide clear, transparent service agreements so you always know exactly what to expect.
Still have questions?
If you couldn’t find the answer you were looking for, our team is here to help. Reach out to us directly, and we’ll be happy to walk you through whatever you need to know.
